Support
How can we help?
Most answers are in the FAQ. For anything else, email support@tinydotlabs.com and we’ll get back to you, usually within a couple of days.
Common fixes
- The confirmation email didn’t arrive
- Check spam and promotions, then use “Didn’t get the confirmation email?” on the sign-in page to send it again.
- I forgot my password
- Use Forgot your password? and we’ll email you a link to choose a new one. Links expire, so use the newest.
- My notes aren’t on my other device
- Sign in with the same email on both. Notes sync when you’re online; the status at the top of a note says Synced once the server has it.
- I want a copy of my notes
- Settings → Backup & import exports everything as a backup file TinyNotes can import, or as Markdown.
- I want to delete my account
- Settings → Account → Delete account, then confirm with your password. It removes your notes from our servers; see the Privacy policy.
When you write to us
Tell us what you expected, what happened instead, and your browser and device. Never send us your password; we’ll never ask for it.